Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Some of my items may be customized. Horse wreaths, for example, can be created in most of your favorite colors. Just ask! I will quickly get back with you on whether it's possible.
Sizing details
As I "build" everything I sell without specific patterns, want something larger or smaller? Just ask! Wreaths are built to make shipping affordable, but I have built many larger ones. Leather items may also be built to a size you prefer. Vest extenders and bracelets can also be made to your size preference. Just ask!
Stable Names and Colors
I can usually customize to your request, however, I cannot use a specific stable logo/colors if you are not the owner, i.e. I cannot use the racing stable logo of American Pharoah for an admirer.